This is a collaborative project between 5 local authorities and GDS that aims to digitally transform concessionary travel services at these councils in a common way using GOV.UK Verify.
The pilot aims to tackle the issues that users face when making an application for a concessionary travel pass. GDS will work with all pilot local authorities to design a common end-to-end digital service around secure online identity assurance, and the GDS service design principles.
For residents in those areas it means they’ll have 24/7 access to a government service without having to physically bring, scan or post any documents in person to prove who they are.
GDS and the participating local authorities are committed to ‘working out loud’, using this page to publish the outcomes from the project, any blogs, videos and workshop materials. If you’d like to stay up-to-date, you can follow #VerifyLocal on Twitter or take a look at the Verify blog. For general information on GDS work to extend Verify to local authorities, visit the main programme page here.
Since the launch of GOV.UK Verify in May 2016, the Government Digital Service (GDS) has been investigating how GOV.UK Verify might be usefully extended to local authority services. We sent out a broad call for proposed uses of GOV.UK Verify to all local authorities through the Local Digital Coalition and concessionary travel for older people featured as a common priority for transformation.
This led us to run two discovery events representatives from 11 local authorities in July 2016. We found that most local authorities run the service end-to-end in-house or outsource it, using a range of different software that does not join up automatically. The processes often require manual intervention from staff, for example rekeying data. We also gathered demographic data on the current users of the service to ensure that they are likely to be able to verify their identity using the GOV.UK Verify service, and to understand how many of them are likely to be able to use online services.
Based on this investigation, all parties agreed that concessionary travel for older people should be a priority service for transformation using GOV.UK Verify. This pilot project is the next stage of developing working examples of GOV.UK Verify in local authorities.
See the Trello board for this product.
By Kara Kane and Martin Jordan from the Government Digital Service The London Gov Design meetup brings together designers working in, for or with government to exchange knowledge, share experiences…Read more
By Joanne Southern from Northumberland County Council I’m Joanne Southern, I work for Northumberland County Council as a Digital Team Leader. My role is to redesign and transform services within…Read more
By Linda O’Halloran and Michael Clark from Government Digital Service Our #VerifyLocal pilots are continuing at pace. We’re looking at how local authorities can use GOV.UK Verify for their users…Read more
About this resource This toolkit was developed to support the councils taking part in the Government Digital Service’s #VerifyLocal pilots and is being published here to support those councils and…Read more
This document is the first iteration of the case for local authorities to transform their digital services through the use of GOV.UK Verify and other common components. It is based on our #VerifyLocal…Read more
This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the concessionary travel service. It shows…Read more
These templates were developed for the Verify pilots discovery workshop for user research, the aim of which was to provide local authorities with practical methods and tools to conduct user…Read more
These templates were developed for the Verify Local pilot kick-off events, to understand the existing service and plan discovery phase activities. User journey map (PDF) – we used this to…Read more
This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority concessionary travel services. It includes an overview of how participating councils currently…Read more
This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority concessionary travel services. It offers a narrative summary that explains how GDS…Read more