#VerifyLocal Residents’ Parking Permits Pilot


This is a collaborative project between 9 local authorities and GDS that aims to digitally transform residential parking permit services at these councils in a common way using GOV.UK Verify.

The pilot aims to tackle the issues that users face when making a first time application for a residents’ parking permit. GDS will work with all pilot local authorities to design a common end-to-end digital service around secure online identity assurance, and the GDS service design principles.

For residents in those areas it means they’ll have 24/7 access to a government service without having to physically bring, scan or post any documents in person to prove who they are.

GDS and the participating local authorities are committed to ‘working out loud’, using this page to publish the outcomes from the project, any blogs, videos and workshop materials. If you’d like to stay up-to-date, you can follow #VerifyLocal on Twitter or take a look at the Verify blog. For general information on GDS work to extend Verify to local authorities, visit the main programme page here.

Since the launch of GOV.UK Verify in May 2016, the Government Digital Service (GDS) has been investigating how GOV.UK Verify might be usefully extended to local authority services. We sent out a broad call for proposed uses of GOV.UK Verify to all local authorities through the Local Digital Coalition and residents’ parking permits featured as a common priority for transformation.

This led us to run two discovery events with representatives from 15 local authorities in July 2016. We found that most local authorities run the service end-to-end in-house, using a range of different software that does not join up automatically. The processes often require manual intervention from staff, for example rekeying data. We also gathered demographic data on the current users of the service to ensure that they are likely to be able to verify their identity using the GOV.UK Verify service, and to understand how many of them are likely to be able to use online services.

Based on this investigation, all parties agreed that residents’ parking permits should be a priority service for transformation using GOV.UK Verify. This pilot project is the next stage of developing working examples of GOV.UK Verify in local authorities.

The project will be fast-paced, delivery-focused and will use agile principles to develop products iteratively. It will:

  1. bring together the local public sector to collaborate on digital service transformation, encouraging participants to share lessons learnt and make all outputs open
  2. deliver a working service in private beta for each of the participating local authorities
  3. demonstrate the demand and case for identity assurance in local government
  4. produce reusable minimum viable products (from business cases, product and onboarding documentation to technical components) that local authorities can use to support the service transformation of parking permits through the use of GOV.UK Verify

Related updates

Collaborative user research for #VerifyLocal discovery

14 Feb 2017

By Pete Gale from Government Digital Service The #VerifyLocal pilots are investigating how GOV.UK Verify might effectively be extended to local authorities. This is the first time GDS has had…

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Using GOV.UK Verify to transform a local authority service

13 Feb 2017

By Ian Litton from Warwickshire County Council and Irina Pencheva from Government Digital Service Licence: Creative Commons Attribution Taber Andrew Bain This blog post is an update on the progress…

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Brighton and Hove blog about joining #VerifyLocal parking permit pilot

27 Oct 2016

27 October 2016 by willcallaghan One of parking permit pilot participants, Brighton & Hove City Council, have shared their experience of taking part in the kick off event. Read more…

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View all updates about this project


Related resources

First iteration #VerifyLocal service patterns and prototypes

17 Feb 2017

This page links to the service patterns that have been designed collaboratively by GDS and the councils involved in the #VerifyLocal pilot. The page includes the patterns for older person’s concessionary travel applications…

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Discovery phase user research toolkit from first GDS #VerifyLocal pilots

17 Feb 2017

About this resource This toolkit was created as part of the first phase or ‘discovery phase’ of the Government Digital Service’s first #VerifyLocal pilots. The pilots aim to collaboratively transforms…

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#VerifyLocal Parking Permits Technical Diagram

15 Feb 2017

This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the parking permits service. It…

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#VerifyLocal user research templates for councils about to start service transformation

24 Nov 2016

These templates were developed for the Verify pilots discovery workshop for user research, the aim of which was to provide local authorities with practical methods and tools to conduct user…

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#VerifyLocal service design templates for councils about to start service transformation

2 Nov 2016

These templates were developed for the Verify Local pilot kick-off events, to understand the existing service and plan discovery phase activities. User journey map (PDF) – we used this to…

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July 2016 discovery findings on the benefits of transforming local authority parking permits services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It offers a narrative summary that explains how GDS…

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July 2016 discovery findings for transforming local authority parking permits services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It includes an overview of how participating councils currently deliver…

Read more