Building digital services for the future ‘marathon not a sprint’ says council Head of Customer Services

4 Jun 2014, 10:52 pm

A small council working on a programme to save £360,000 by 2016, Norman shows how to achieve savings with quick wins that gain support from top. In Spelthorne’s case, the ‘quick win’ was an app developed in 8 weeks which saw an initial 10% reduction in calls to customer service.