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Really Useful Day: Digital services for all | Doncaster

2 Dec 2014 @ 10:15 am - 4:00 pm

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How do you make sure your council’s digital services are accessible to all?

If you need to understand more about digital inclusion and assisted digital and how it affects the design and everyday delivery of services, this is the workshop for you.

  • Work on practical exercises to develop your understanding
  • Network and share knowledge with peers from other local authorities
  • Free event for local authorities
  • Lunch included

How to apply for a place

To apply, click the ‘Apply for a place’ button and fill in your details.

We sometimes limit numbers to 3 people per local authority to ensure all councils have a chance of getting a place. If you have any questions or problems, please email localdirect@communities.gsi.gov.uk.

About Really Useful Day Doncaster

Practical exercises

In the morning, you’ll work on a practical exercise where you look at council websites from the point of view of a digitally excluded person (eg someone who has offended, who has a disability or who is elderly). 

We use personas – you can see some examples here – to help you see things from another point of view. You’ll discuss what you can do to make your council website easy and straightforward (one of the important things you can do to help digitally excluded people).

In the afternoon, you’ll use personas that need more assistance. You’ll discuss the barriers that your persona faces, ideas for how these can be overcome, and what councils should be doing in general to address issues of digital exclusion.


Really Useful Days aim to get councils learning from each other, so we usually have 2-3 speakers from local councils sharing what actions they’re taking on digital inclusion. We ask speakers to share what worked and what didn’t work.

We also have other relevant organisations speaking (eg the Tinder Foundation).

Open discussion

During the day, we ask participants to submit any questions they want to discuss in our open discussion. This gives an opportunity to ask for help with problems, and share solutions, that wouldn’t be covered otherwise.

Feedback from Really Useful Days

97% of people who come to a Really Useful Day rate it as ‘good’, ‘very good’ or ‘excellent’.

Previous comments have included:-

  • An excellent day where I came away with lots of new ideas and felt enthusiastic to step up and start making changes
  • Does what it says on the tin: “really useful day”
  • My favourite bit? Sharing ideas and common struggles, and discussing solutions
  • I liked the interactive side of the event – it highlighted lots of new ideas

Date: 2 Dec 2014
Time: 10:15 AM - 4:00 PM
Venue: Mansion House
Address: High Street, Doncaster, DN1 1BN
Organiser: Local Direct

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