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Really Useful Day: GOV.UK and user journeys | Edinburgh

11 Oct 2013 @ 10:30 am - 4:00 pm

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Do you work for a local authority? Are you interested in improving customer journeys on your website and hearing the latest on the single government domain, GOV.UK? Then you need to come to Local Directgov’s Really Useful Day in Edinburgh. It’s free, with a practical, varied agenda and lunch and refreshments provided:

  • Work on developing better customer journeys on your council website
  • Learn how GOV.UK identified and prioritised user needs on their site
  • Network and share knowledge and ideas with peers from other councils

We’ll be mapping popular customer journeys and getting you to improve a specific journey on your site. You’ll also have the chance to hear from speakers from the Government Digital Service (GDS) and Scottish councils who have made improvements to their websites. We’re encouraging participants from digital teams, customer services and anyone else in your council whose input is essential when making website improvements.

Some comments from past Really Useful Days:
“Excellent event and very aptly named.”
“Informative and thought-provoking.”
“Like the practical, workshop-style format.”
“Excellent opportunity for knowledge sharing.”

Event resources

Date: 11 Oct 2013
Time: 10:30 AM - 4:00 PM
Venue: The City of Edinburgh Council
Address: Waverley Court, 4 East Market Street, Edinburgh, EH8 8BG
Organiser: DCLG Local Digital Campaign

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