- Learn how GOV.UK identified and prioritised user needs on their site
- Network and share knowledge with peers from other LAs
- Develop better customer journeys from GOV.UK to your website
- Lunch included
We’ll be mapping popular customer journeys and getting you to improve a specific journey on your site. You’ll also have the chance to hear from speakers from local councils who have made improvements to their websites.
We’re encouraging participants from digital teams, customer services and anyone else in a council whose input is essential when making website improvements.
Some comments from previous Really Useful Days:
“It was a 4 hour journey but well worth it.”
“V customer focussed – refreshing.”
“Excellent and really informative.”
“Like the practical, workshop style format.”