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Really Useful Day: Improving user journeys | Oxford

23 Jul 2014 @ 10:00 am - 4:00 pm

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Are you interested in improving customer journeys on your local authority website and making it easier to use?

Come to Local Direct’s Really Useful Day in Oxford. It’s free, with a practical, varied agenda and lunch and refreshments provided:

  • Work on developing better customer journeys on your council website
  • Learn how GOV.UK identified and prioritised user needs on their site
  • Network and share knowledge and ideas with peers from other councils

We’ll be mapping popular customer journeys and getting you to improve a specific journey on your site. You’ll also have the chance to hear from speakers from local councils who have made improvements to their websites.

We’re encouraging participants from digital teams, customer services and anyone else in a council whose input is essential when making website improvements.

Some comments from previous Really Useful Days:

“It was a 4 hour journey but well worth it.”
“Very customer focussed – refreshing.”
“Excellent and really informative.”
“Like the practical, workshop style format.”

Date: 23 Jul 2014
Time: 10:00 AM - 4:00 PM
Venue: Four Pillars Oxford Spires
Address: Abingdon Road, Oxford, OX1 4PS
Organiser: DCLG Local Digital Campaign

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