Event Resources | Service Design Discovery

The Service Design Discovery Day took place on 20 November 2014 in Warwick. It aimed to identify end-to-end service design and transformation support needs of local authorities.

  • presented a view of the key skills and activities around end-to-end service design and delivery
  • identified and clustered local authority support needs and blockers to delivering services as outlined in the morning session
  • prioritised these needs/ blockers to address
  • explored possible solutions to these needs

Skip Licencing – The Story | Noel Phillips | November 2014

20 Nov 2014
Presentation on implementing an improved online skip licence application form – research, journey mapping, ideation, and prototyping – and the outcomes and further requirements discovered. Presented by Noel Phillips, Warwickshire County…