Really Useful Days are free, nationwide learning events for local authorities looking to improve their digital services.
The days are designed to help local authorities meet, learn from each other and work together towards better, more efficient and user-friendly digital services. They bring together web teams, customer services, policy teams and anyone else in a local authority whose input is essential when making improvements to digital services.
Find future Really Useful Days
See our calendar for future Really Useful Days and other free events.
What a Really Useful Day involves
- Inspiring talks from experts in central and local government
- Networking with peers and sharing best practice
- Practical workshops tackling obstacles to progress faced by local authorities
- Lunch and refreshments included
More than 1700 people from 300 councils have attended Really Useful Days, with 97% of attendees rating them ‘good’, ‘very good’ or ‘excellent’.
Really Useful Day themes
We run 3 Really Useful Day themes.
Improving user journeys
Making your council’s website easier for users. See an example of a past event on this theme.
Social media for councils
Learning how social media can help councils communicate better. See an example of a past event on this theme.
Digital services for all
Understanding Digital Inclusion and Assisted Digital. See an example of a past event on this theme.
As a result of Really Useful Days….
After each Really Useful Day, we ask participants if they’ve made changes as a result of attending the day. The responses show that Really Useful Days make a practical difference, inspiring people to go back to their council and change things for the better.
Past Really Useful Days and event resources
See our Really Useful Day resources page to find presentations, videos, handouts, toolkits, model customer journeys and other Really Useful resources.
Share your experience or run your own Really Useful Day
Really Useful Days are about working together and sharing experiences. To get more involved, you can:
- offer to share your case study at one of our Really Useful Days
- run your own Really Useful Day or half-day using our toolkits
Improving customer journeys
If you want to improve customer journeys on a local authority website, you can take a look at model customer journeys for 26 key services. More than 500 people have worked on critiquing customer journeys at our Really Useful Days, and they’ve come up with lots of ‘model’ journeys, including ‘Pay your council tax‘ and ‘Report a pothole‘.