Do you have your eye on improving a particular digital service at your council? If so, we’ve developed some new resources we think will be helpful.
They’re a series of 26 step-by-step guides to running a Really Useful Workshop. The guides are designed to engage service, policy and web teams with the design of digital services – and to get the digital message across to the people responsible for those services.
Each guide looks at a different council service and includes:
- a ready-made presentation about user needs
- examples of the service on 3 council websites
- all the steps for running a Really Useful half-day workshop
The 26 guides include common tasks like “Apply for a job at your local council”, “Pay your council tax” and “Renew your parking permit”.