Verify, check, deliver…
This project aims to gather examples of all public services that would benefit from being able to quickly query government data. Our main goal is to identify opportunities to develop attribute exchange tools (i.e. ways of querying data rather than sharing sensitive data).
For more information on attribute exchange: ‘Can attribute provision, together with identity assurance, transform local government services?‘
Can you contribute to this initial, outline business case? We’d like to know what questions you need the answers to from central government in order to transform service delivery in your service area. In this first phase we are looking for a service, eg parking permits, the information you need to check with a department or agency, eg vehicle registration with DVLA, and an estimate of the savings your authority could make from having the capability to automatically check this information. Please contact Joanne if you can submit evidence, and circulate this link to colleagues working in other service areas to ensure that our crowd-sourced business case is as strong as possible.
With the advent of digital technologies we can now use open or common standards to automate the process of checking facts between different parts of the public sector: ask the right question of the right data source and get a ‘yes’ or ‘no’ answer in real-time.
We need now to explore the validity of this concept. To do this we need to:
Citizen user need: As a citizen I would like to apply for service ‘X’ either online or face to face and know immediately if I can have that service and when I will receive it.
Local authority user need: As a local authority officer I want to improve service delivery whilst making significant process and efficiency savings by checking key facts given to me by a service applicant, with the central government data source in real-time, so that I can make a decision and organise service delivery as quickly as possible.
Alpha: Draft business case for attribute exchange opportunities identified.
Beta publication: After inputting the feedback, we hope to launch our findings after the 2015 spending review.
Follow-through: We’ll use relevant sections of the business case to push for development of the data querying tools required.
Continuous improvement: We’ll let you know how to update the business case after it launches.