Customer journey: apply for commercial waste collection

2 Mar 2012

At our Really Useful Days, local authorities work together in groups to look at customer journeys on council websites.

Groups critique three examples of the journey. They then discuss what the three examples get right and wrong, before coming up with their own model / ideal version. So far, groups have worked on 26 customer journeys.

This journey is: apply for commercial waste collection

Model customer journey - apply for a commercial waste collection
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