Case study: Digital Service Redesign at East Riding | Amanda Wilde and Jody Derbyshire | November 2014
Case study on digital service redesign at East Riding of Yorkshire Council, which focused on:
- Digital by Default
- Increase Self Help
- Reduce Demand
Presented by Amanda Wilde, Customer Strategy and Digital Services, and Jody Derbyshire, Service Redesign, at East Riding of Yorkshire Council at the Service Design Discovery Day on 20 November 2014 in Warwick.