Customer journey: apply for a hackney carriage licence

2 Mar 2012

At Really Useful Days, local authorities work together in groups, looking at customer journeys on council websites.

Groups critique three examples of the journey. They then discuss what the three examples get right and wrong, before coming up with their own model / ideal version. So far, groups have worked on 26 customer journeys.

This journey is: Apply for a hackney carriage licence

Model customer journey: apply for hackney carriage licence
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