Why common data standards are so important for local services: Introductory video

5 Oct 2015

Common Standards for Common Services: Local Waste Service Standards Project

This video explains what our local waste service standards is about and why it needs to be done. It explains what a data standard is and how standards and APIs could help local services and digital systems to run more smoothly, and save a lot of money.

You can find the evidence that we refer to in the video in this alpha business case for waste service standards. It suggests that local authorities could make significant savings and improve their services if data standards and APIs become a part of all sorts of other local public services.

At the moment this business case and the associated data standards we're building on are in the 'Alpha phase'. We're still actively developing them and welcome your feedback. We're also keen to speak with anyone interested in collaborating with us in developing the standard and integrating it at their organisation. Please contact Henry Mathes if you think you could collaborate.

2 thoughts on “Why common data standards are so important for local services: Introductory video”

  1. Craig Hevey says:

    At Solihull MBC we are using web services to talk to our contractors in-cab system for real-time missed collection exception data. Ensuring that the UPRN is standard identified in our CRM and our contractors’ system was key to this.

    What this means is that if a citizen enters their address and bin type on our website’s missed collection form we can check immediately with the cab data and return an exception reason online to the customer with no manual intervention by council staff. The fact that someone has attempted to log a missed bin but been given a reason as to why it wasn’t collected is logged in our CRM for reporting purposes or in case that citizen follows up with a phone call.
    If there is no reason reported as to why the bin has been missed then we allow the citizen to continue and request their bin be collected online. This form is integrated into our CRM system which in turn notifies the back office service/contractor of the job to be done.

    For anyone that uses phone or face-to-face channels our customer service advisors have a link directly from our CRM system that calls the same web service and using the same UPRN and can discuss with the customer the reasons/rules rather than having to wait for back office information/intervention.

    1. Henry Mathes says:

      Dear Craig,
      Huge thanks for taking the time to write.This is exactly the kind of service improvement that our project is supporting. We’d love to talk to you more about the possibility of collaborating so please do email if you’re available for a chat. You can find a link to my contact information under the ‘Team’ heading on this page: /product/local-waste-service-standards-project/
      Kind regards,
      Henry

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