Digital inclusion workshop outcomes | Maidstone Really Useful Day | September 2014

26 Sep 2014

At our Really Useful Day: Digital Services for All in Maidstone on 26 September 2014, groups worked on questions relating to digital inclusion and assisted digital.

They looked at personas trying to complete specific tasks and answered the following questions:

  • What issues does your persona have that may affect his/her ability to complete the task?
  • Where will your persona face difficulties on this task?
  • What would make the task easier for him/her?
  • Why can’t your persona use digital services independently?
  • What help would your persona need to use digital services?
  • In general, what can councils do to better digitally include people?
Really Useful Day Maidstone - Write up of morning and afternoon exercises
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