Putting user needs at the heart of content design | Abby Rudland | December 2014

12 Dec 2014

You can view this presentation as regular slides or an audio (narrated presentation) version.

Presentation by Abby Rudland from Local Direct on putting user needs at the heart of content design, covering:

  • starting with user needs
  • using evidence and data
  • tips for writing good content
  • continuous improvement

Presented at Really Useful Day: Improving user journeys in Durham on 12 December 2014.

Slides:

Audio version (narrated presentation):