Really Useful Day Toolkit: half-day workshop to improve a specific service

10 Jul 2014

Model user journey

These step-by-step guides help local authorities run Really Useful half-day workshops to help improve specific digital services on their websites. They're designed to engage service and policy teams with the design of digital services.

The toolkits come in 4 parts, which you can download below by following steps 1 and 2.

NB: We also have a toolkit that lets you improve multiple different user journeys during a full-day workshop.

 

Step 1

Download all 3 of the documents below:

Step-by-step guide to running a Really Useful Workshop

Presentation on prioritising user needs and the development of GOV.UK

Presentation to introduce the group exercises

 

Step 2

Choose the service you want to improve below and download it. Each hand-out contains 3 examples of the user journey: 1 good, 1 bad and 1 average example.

Hand-outs are designed to be printed on A3 paper, in colour and single-sided.

(Some of the journeys won’t be up-to-date, as websites change frequently. It doesn’t matter, as the journeys are only here to provide good, bad and average examples to get people thinking. But we’re happy to update them if you let us know.)


Apply for a council house

Apply for a council house - user journey handout


Apply for a job at your local council

Apply for a job at your local council - user journey handout


Apply for a taxi licence

Apply for a taxi licence - user journey handout


Apply for an older person's bus pass

Apply for an older person's bus pass - user journey handout


Apply for help with school uniform costs

Apply for help with school uniform costs - user journey handout


Apply for secondary school places

Apply secondary school places - user journey handout


Apply to adopt a child through your council

Apply to adopt a child through your council - user journey handout


Complain about your council

Complain about your council - user journey handout


Find my nearest recycling site

Find my nearest recycling site - user journey handout


Get on the electoral register

Electoral register user journey handout


Local services disrupted by severe weather

Local services disrupted by severe weather - user journey handout


Pay my parking fine

Pay my parking fine - user journey handout


Pay your council tax

Pay your council tax - user journey handout


Renew your parking permit

Renew your parking permit - user journey handout


Report a missed bin collection

Report a missed bin collection - user journey handout


Report a pothole

Report a pothole - user journey handout


Search the register or planning applications

Search the register of planning applications - user journey handout


School term and holiday dates

School term and holiday dates - user journey handout

 

Improve a specific service (choose a user journey) | Guide to running a Really Useful Day
Format: MS Word  Size: 309.00 Kb

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