Really Useful Day Toolkit: full-day workshop to improve various user journeys

17 Jan 2014

This step-by-step guide helps local authorities run a Really Useful Day to improve popular customer journeys on a council website. It contains all the materials you need, including instructions for the practical exercise, ready-made user journeys, agendas and publicity advice. You can cover a number of different customer journeys in a single day.

Please let us know if you're planning to run one. We'd love to hear how you got on, and learn from your experience.

We also have a toolkit for running a half-day workshop to improve a specific service.

Improve various user journeys | Guide to running a Really Useful Day
Format: MS Word  Size: 353.50 Kb