Really Useful Day Toolkit: full-day workshop to improve various user journeys
This step-by-step guide helps local authorities run a Really Useful Day to improve popular customer journeys on a council website. It contains all the materials you need, including instructions for the practical exercise, ready-made user journeys, agendas and publicity advice. You can cover a number of different customer journeys in a single day.
Please let us know if you're planning to run one. We'd love to hear how you got on, and learn from your experience.
We also have a toolkit for running a half-day workshop to improve a specific service.