User-Centred Digital Services – Online Free School Meals Applications | Tom Dewing | September 2015

17 Sep 2015

Presentation on how Kent County Council implemented online free school meals applications - the background, the voice of the customer and the benefits and outcomes. Presented by Tom Dewing, Process Change Project Manager, Kent County Council, at Really Useful Day: Digital Service Design for Service Managers held in Folkestone on 17 September 2015.

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