#VerifyLocal service design templates for councils about to start service transformation

2 Nov 2016

These templates were developed for the Verify Local pilot kick-off events, to understand the existing service and plan discovery phase activities.

User journey map (PDF) - we used this to map out the as-is service from the user's perspective, identifying user needs and areas for user research



Service design planning (spreadsheet tab 1) - outlines the service design activities we anticipate local authorities conducting in the discovery phase and identifies support needs, any resourcing issues and opportunities for collaboration with other councils

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Tech activities planning (spreadsheet tab 2) - this spreadsheet gives an idea of the technical tasks involved in connecting to Verify, including fraud and security asks, and can be used to plan resourcing and collaboration

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Performance monitoring (spreadsheet tab 3) - tool for establishing what the services should measure to ensure they are meeting user needs

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Format: PDF  Size: 858.67 Kb


Format: MS Excel  Size: 30.66 Kb