Video clip: ‘Collaboration is key to public sector reform’ | Anton Draper

14 Nov 2014

Anton Draper, Managing Partner, Public Service Transformation Network (PSTN). Draper, a policy expert, highlights the successful work of the PSTN in fostering collaboration. Working together across local and central organisations is the key to transformation, he said. Vitally though, public sector organisations must incorporate the needs of the user in everything they do. "Whether you're starting from a digital or policy angle, the most important thing is the outcome for the user", he told the audience. "Apply good design principles to digital capability, user experience and the system behind it". Draper explains the work of the PSTN and its work with 16 localities to improve local service reform in partnership with local government and the voluntary sector