28 Jul 2014
Presentation on using the YHPSN (Yorkshire and Humberside Public Services Network) to improve Health Integration and Policing. Presented by Jon Browne from Leeds Council at the Four-in-One Hot Topic Day in…
These Hot Topic events explore user needs in presentations, case studies and workshops. They are designed to get local authorities sharing experience and working together towards better, user-friendly services.
They highlight the complexity of the user needs local authorities must meet, teach techniques for understanding these needs, showcase successful case studies in making local services more user friendly, and highlight methods for evaluating the cost benefits and social benefits of creating more user-focused services.