Event resources | User-centric public service design

These Hot Topic events explore user needs in presentations, case studies and workshops. They are designed to get local authorities sharing experience and working together towards better, user-friendly services.

They highlight the complexity of the user needs local authorities must meet, teach techniques for understanding these needs, showcase successful case studies in making local services more user friendly, and highlight methods for evaluating the cost benefits and social benefits of creating more user-focused services.


Humans First | Denise Hampson | July 2014

28 Jul 2014
Presentation on designing digital products to help people accomplish their health and care related goals. Presented by Denise Hampson, Digital Behaviour Commissioner at NHS England, at the Four-in-One Hot Topic Day…

Listening to people | John Waterworth | March 2014

28 Mar 2014
Presentation details: Presentation on listening to people and asking questions in the context of user testing for online services and content. Presented by John Waterworth from Government Digital Service on…