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Search here to find presentations, toolkits, case studies and guidance from local authorities, GOV.UK and others.

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Customer journey: report a pothole

2 Mar 201246.66 KbMS WordDownload
At Really Useful Days, local authorities work together in groups, looking at customer journeys on council websites. Groups critique three examples of the journey. They then discuss what the three examples…

Customer journey: apply for an allotment

2 Mar 201228.69 KbMS WordDownload
At Really Useful Days, local authorities work together in groups, looking at customer journeys on council websites. Groups critique three examples of the journey. They then discuss what the three examples…

Customer journey: apply for a job at your council

2 Mar 201254.68 KbMS WordDownload
At Really Useful Days, local authorities work together in groups, looking at customer journeys on council websites. Groups critique three examples of the journey. They then discuss what the three examples…

Customer journey: school term and holiday dates

2 Mar 201240.64 KbMS WordDownload
At our Really Useful Days, local authorities work together in groups to look at customer journeys on council websites. Groups critique three examples of the journey. They then discuss what the…

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Top resources and links

Toolkits: Run your own Really Useful Day


Presentation: Key activities and skills to deliver better local services | Sarah Prag


Personas for Digital Inclusion and Assisted Digital


DCLG social media guidelines


Twitter in 10 toolkit – the basics of using Twitter in 10 minutes


Broken links report by council for central to local links