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Search here to find presentations, toolkits, case studies and guidance from local authorities, GOV.UK and others.

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Create once, publish everywhere | Sam Gough | May 2015

15 May 2015
Presentation on Tower Hamlets’ use of Twitter, Facebook and Instagram as well as examples of outcomes from using social media. Presented by Sam Gough, Communications Advisor at London Borough of Tower…

Open Data in Camden | Mike Webb | March 2015

27 Mar 2015
Presentation on Open Data at Camden Council: being in the early stages of open data, why the council is interested in it and some of the dilemmas involved in providing…

Pay a parking fine: user journey wireframes

9 Mar 2015
We looked at user journey workshops from Really Useful Days, council websites, and other websites to create an example of what a good ‘paying a parking fine’ user journey might…

Widening Digital Participation | Bob Gann | March 2015

2 Mar 2015
Presentation on NHS England’s programme to improve digital skills and reduce digital inequalities. Presented by Bob Gann at the Adult Social Care Signposting Discovery Day held on 2 March 2015 in London. Widening…

Transforming Lives | Charlotte Taylor | March 2015

2 Mar 2015
Presentation on ‘Transforming Lives: A  new strategic approach for social work and social care for adults in Cambridgeshire’ focused on being proactive, preventative and personalised. Presented by Charlotte Taylor from Cambridgeshire…

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Top resources and links

Toolkits: Run your own Really Useful Day


Presentation: Key activities and skills to deliver better local services | Sarah Prag


Personas for Digital Inclusion and Assisted Digital


DCLG social media guidelines


Twitter in 10 toolkit – the basics of using Twitter in 10 minutes


Broken links report by council for central to local links