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Social care user journeys | March 2015

27 Feb 201550.23 KbPDFDownload
27 Feb 201542.82 KbPDFDownload
27 Feb 2015121.22 KbPDFDownload
Three social care user journey flowcharts highlighted at the Adult Social Care Signposting Discovery Day held on 2 March 2015 in London. 3 tasks were discussed: Person looking for sheltered accommodation…

Future Flood Warning System Project | Kevin Barnes

27 Feb 2015
Presentation on the Environment Agency’s future Flood Warning System project and changes to come to the Flood Warning System based on customer need, with digital at the heart of the project.…

#Social @ #Lesta | Ian Gallagher

27 Feb 2015
Presentation on social media at Leicester City Council – what they use social media for, analytics, lessons learned and tips. Presented by Ian Gallagher, Digital Media Officer at Leicester City…

Communities at Risk | Paul Cobbing

27 Feb 2015
Presentation on the National Flood Forum – what they do, recovery, building resilience, the challenge, and future community resort. Presented by Paul Cobbing from the National Flood Forum, at the Flood Resilience…

Natural Hazards Partnership | Carl Wilson

27 Feb 2015
Presentation about the Natural Hazards Partnership, its aims, and the Hazard Impact Model.  Presented by Carl Wilson from Ordnance Survey at the Flood Resilience Discovery Day in Bristol on 27 February…

Knowledge Hub: Social intranet | Liz Copeland

6 Feb 2015
Presentation about the Knowledge Hub – what it is, the benefits and who’s using it, plus how it can work as a social intranet. Presented by Liz Copeland at Really Useful…

#Social @ #Lesta | David Doherty

6 Feb 2015
Presentation on social media at Leicester City Council – what they use social media for, analytics, lessons learned and tips. Presented by David Doherty at Really Useful Day: Social media for councils…

Generate income from your website | Tom Eagling / Katie Wright

6 Feb 2015
Presentation by Tom Eagling and Katie Wright from the Council Advertising Network on turning council websites and intranets into revenue streams by carrying high quality advertising. Presented at various Really Useful Days on “Social…

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Top resources and links

Toolkits: Run your own Really Useful Day

Presentation: Key activities and skills to deliver better local services | Sarah Prag

Personas for Digital Inclusion and Assisted Digital

DCLG social media guidelines

Twitter in 10 toolkit – the basics of using Twitter in 10 minutes

Broken links report by council for central to local links