Toolkits: Run your own Really Useful Day

You can run your own Really Useful Day or half-day using our toolkits.

Please let us know if you’re planning to run one. We’d love to hear how you got on, and learn from your experience.


Improve various user journeys (full-day)

This step-by-step guide will help you run a Really Useful Day to improve popular customer journeys on a council website.

It contains all the materials you need, including instructions for the practical exercise, ready-made user journeys, agendas and publicity advice. You can cover a number of different customer journeys in a single day.

Improve various user journeys  | Guide to running a Really Useful Day


Improve a specific user journey (half-day)

These step-by-step guides help local authorities run Really Useful half-day workshops to help improve a specific digital service on their websites.

They’re designed to engage service and policy teams with the design of digital services.

Improve a specific service (choose a user journey) | Guide to running a Really Useful Day


Social media

This step-by-step guide helps local authorities run a Really Useful Day on social media. It aims to help you get people across your organisation finding out about social media and debating the best way to use it.

The guide contains all the materials you need, including instructions for the practical exercises, social media guidance, agendas and publicity advice.

Social media for councils | Guide to running a Really Useful Day

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