Waste project sets precedent for service standards

18 Mar 2016, 11:03 am

Linda O’Halloran and Adam Thoulass talk about common data building blocks for service delivery

Local government has plenty to learn from the Local Waste Service Standards Project, two of its leading figures told the Local Digital Futures conference.

Linda O’Halloran, head of products for the Department of Communities and Local Government’s Local Digital Programme, and Adam Thoulass, in charge of digital services at Luton Borough Council, said that by working in the open it had been possible to demonstrate progress and bring a lot of people onboard.

It has also shown that, while there is room for debate over the possibility of standardising the way councils deliver a service, there are basic data building blocks they can all use. Among these are common terminologies and data models those make it possible to connect services with less pain.

Full presentation: