Piloting GOV.UK Verify for local government services


GOV.UK Verify went live in May 2016, and is now beginning to investigate how GOV.UK Verify might usefully be extended to local authorities. Over the summer the new ‘local authority reuse’ team at Government Digital Service (GDS) sent out a call for proposed uses of GOV.UK Verify from local authorities through the Local Digital Coalition and ran 2 service-specific discovery events with DVLA in mid-July.

In October GDS and participating local authorities kicked off two collaborative pilot projects for:

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Related updates

GOV.UK Notify: call for local authority users

26 Oct 2017

By Egle Uzkuraityte from Government Digital Service We’re the team from the Government Digital Service who built government’s digital communications platform – GOV.UK Notify. Our platform is already widely used by central…

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Designing the first service patterns for local government

16 Oct 2017

By Sanjay Poyzer and Lizzie Bruce The Verify team has been supporting local councils with end-to-end transformation of a service. It’s the first time GDS has had the opportunity to co-design with local government. We…

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Gov Design: a meetup to bring together designers working in government

5 Jul 2017

By Kara Kane and Martin Jordan from the Government Digital Service The London Gov Design meetup brings together designers working in, for or with government to exchange knowledge, share experiences…

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View all updates about this project


Related resources

#VerifyLocal Discovery case for transforming local public services using GOV.UK Verify

1 Mar 2017

This document is the first iteration of the case for local authorities to transform their digital services through the use of GOV.UK Verify and other common components. It is based on our #VerifyLocal…

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#VerifyLocal service patterns and prototypes

3 Jul 2017

As part of the#VerifyLocal pilots, between 7 and 14 councils have co-designed service patterns for two services: older people’s concessionary travel and residential parking permits. The patterns are based on user research done in…

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#VerifyLocal Parking Permits Technical Diagram

15 Feb 2017

This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the parking permits service. It…

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#VerifyLocal Concessionary Travel Technical Diagram

15 Feb 2017

This diagram was designed as part of the discovery phase in order to provide an overview of the technical components that will be required for the concessionary travel service. It shows…

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User research toolkit from GDS #VerifyLocal pilots

17 Feb 2017

About this resource This toolkit was developed to support the councils taking part in the Government Digital Service’s #VerifyLocal pilots and is being published here to support those councils and…

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#VerifyLocal user research templates for councils about to start service transformation

24 Nov 2016

These templates were developed for the Verify pilots discovery workshop for user research, the aim of which was to provide local authorities with practical methods and tools to conduct user…

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#VerifyLocal service design templates for councils about to start service transformation

2 Nov 2016

These templates were developed for the Verify Local pilot kick-off events, to understand the existing service and plan discovery phase activities. User journey map (PDF) – we used this to…

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GOV.UK Verify pilot participation agreement for councils – Sept 2016

8 Sep 2016

This document summarises all the skills and resources that councils need to be able to participate in our first pilot projects to test GOV.UK Verify in local government. If you…

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GOV.UK Verify for local pilot project road map V1 – Sept 2016

8 Sep 2016

This roadmap outlines the starter timelines and activities that GDS will run to pilot GOV.UK Verify in local services. You can read the full project agreement and express your interest…

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July 2016 discovery findings on the benefits of transforming local authority concessionary travel services using GOV.UK Verify

12 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority concessionary travel services. It offers a narrative summary that explains how GDS…

Read more

July 2016 discovery findings on the benefits of transforming local authority parking permits services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It offers a narrative summary that explains how GDS…

Read more

July 2016 discovery findings for transforming local authority concessionary travel services using GOV.UK Verify

12 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority concessionary travel services. It includes an overview of how participating councils currently…

Read more

July 2016 discovery findings on the benefits of transforming local authority taxi licensing services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority taxi licensing services. It offers a narrative summary that explains how GDS…

Read more

July 2016 discovery findings for transforming local authority parking permits services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority parking permits services. It includes an overview of how participating councils currently deliver…

Read more

July 2016 discovery findings for transforming local authority taxi licensing services using GOV.UK Verify

25 Aug 2016

This document summarises the Government Digital Service’s (GDS’s) discovery findings from their July 2016 analysis of local authority taxi licensing services. It includes an overview of how participating councils currently…

Read more

Local-Central Digital Eligibility Checking Research Report | March 2016

31 Mar 2016

Overview In these financially constrained times ensuring that eligibility for scarce public resources is assured has never been more important. However, local authorities currently spend millions of pounds and significant…

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GDS 2012 Discovery ‘Local authority review: citizen online identity assurance’

1 Sep 2012

This report provides an overview of the ways in which councils currently address online citizen identity assurance (IdA) and offers an insight into the challenges and barriers councils face in…

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